Kategorie: Shinta Mani Foundation

You work at the front desk of a *****hotel, having lots of European guests, spending December in warmer climate
Back home temperatures usually +/- freezing ;-(
The guests are very excited about Christmas.

Some information on the festivity.

Christmas is a special holiday for Christians around the world, celebrated on December 25th to honor the birth of Jesus Christ. The story of Jesus‘ birth is told in the Bible, and it is the reason Christians celebrate Christmas. Many Christians go to church on Christmas Eve or Christmas morning to attend a special service. During these services, they sing Christmas carols, listen to readings from the Bible, and celebrate the birth of Jesus.

At home, Christians decorate with Christmas trees, lights, and nativity scenes to remind them of the Christmas story. Some people also set up a manger scene with figures of baby Jesus, Mary, Joseph, and the animals in a stable. Many families exchange gifts to show love and care for one another, just as the wise men brought gifts to Jesus.

Christmas is also a time for helping those in need. Christians often give to charity or help others in their community. Sharing meals with family and friends is another important tradition. The holiday is filled with love, kindness, and joy, as Christians remember the gift of Jesus and spread peace and goodwill to everyone.

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Find the following words, their definitions are given, in text.

• __________Helping people who are poor or in need, often through giving money, goods, or time.
• __________A building where animals, especially horses or cows, are kept.
• __________To go to a religious ceremony, like church or a prayer gathering.
• __________To think about something from the past or keep it in your mind.
• __________A model or picture showing the birth of Jesus, usually with figures like Mary, Joseph, and animals.
• __________Christmas songs that are sung to celebrate the holiday.
• __________To eat together with other people, giving some of your food to others.
• __________To show respect or admiration for someone or something.
• __________To give something and receive something in return.

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Correct or incorrect?

1. Christmas is celebrated on December 25th to honor the birth of Jesus Christ.
2. Christians decorate their homes with pumpkins and fireworks during Christmas.
3. Many Christians attend a church service on Christmas Eve or Christmas morning.
4. During the service, people sing Christmas carols and read from the Bible.
5. Christians only decorate their homes with Christmas trees, not lights.
6. The nativity scene shows the birth of Jesus with figures like Mary, Joseph, and animals.
7. Christians exchange gifts to celebrate the birth of Jesus.
8. Christmas is a time for Christians to help others by giving to charity.
9. Christians usually celebrate Christmas with beach picnics.
10. Sharing meals with family and friends is an important part of Christmas traditions.

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More than 1 answer may be correct:

1. When is Christmas celebrated?
   A) December 24th
   B) December 25th
   C) January 1st
   D) November 25th
2. Why do Christians celebrate Christmas?
   A) To honor the birth of Jesus Christ
   B) To celebrate the end of the year
   C) To exchange gifts with friends
   D) To remember the birth of Jesus Christ
3. Where do many Christians go to attend a special service on Christmas?
   A) To a church
   B) To a mall
   C) To a park
   D) To a school
4. What activities do Christians typically do during the Christmas service?
   A) Sing Christmas carols
   B) Listen to readings from the Bible
   C) Watch Christmas movies
   D) Celebrate the birth of Jesus
5. What do Christians decorate their homes with for Christmas?
   A) Christmas trees
   B) Lights
   C) Manger scenes
   D) Fireworks
6. What is included in a nativity scene?
   A) Baby Jesus
   B) Mary and Joseph
   C) Snowmen
   D) Animals in a stable
7. Why do Christians exchange gifts at Christmas?
   A) To celebrate the New Year
   B) To show love and care for one another
   C) To remember the gifts given to Jesus by the wise men
   D) To celebrate the end of the year
8. What do Christians often do at Christmas to help others?
   A) Give to charity
   B) Travel abroad
   C) Share meals with family and friends
   D) Decorate their homes
9. What is a key tradition of Christmas for many Christians?
   A) Sharing meals with family and friends
   B) Going on vacation
   C) Watching fireworks
   D) Giving gifts to those in need
10. What does Christmas bring for many Christians?
    A) Love and kindness
    B) Peace and goodwill
    C) Stress and worry
    D) Joy and celebration

A couple of European guests checked into your *****hotel yesterday, December 5.
Knowing the 6th of December is a day celebrated by Europeans, especially loved by kids, you chat with the guests about St.Niklas – the guests are overwhelmed and enthusiastic.
Kids will find surpises at the door of their room.

St. Nicholas Day is celebrated on December 6th. It honors St. Nicholas, a kind man who helped people, especially children. On the night of December 5th, children put their shoes or boots by the door. In the morning, they find small gifts like chocolates, fruits, and nuts. This is because St. Nicholas is believed to visit and leave treats for good children.

In some places, St. Nicholas is seen with a helper called Krampus, who warns children to be good or they won’t get gifts. Kids enjoy hearing stories about St. Nicholas. One story is about him secretly helping a poor family so the daughters could get married.

Children love this day because it feels magical. It is a fun tradition that starts the Christmas season, with gifts, stories, and excitement. St. Nicholas Day is a time for joy and kindness, making it a special day for children.

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Vocabulary:

Celebrate: To have fun, do something special for a special day.

To honor: To show respect and remember someone or something important.

Boots: A type of strong shoe that covers the foot and part of the leg.

Treats: Special foods or sweets that are given as a reward or for fun.

Enjoy: To like something and feel happy while doing it.

Magical: Something that feels special, surprising, or like it comes from a fairy tale.

Christmas season: The time around Christmas, when people get ready for and celebrate Christmas.

Gifts: Things given to someone for a special occasion, like a present.

Excitement: A feeling of being very happy and eager about something happening.

Joy: A feeling of great happiness and pleasure.

Kindness: Being nice, caring, and helpful to others.

Siem Reap: Onyx77 is thrilled to announce their upcoming Christmas event on December 14th,2024

Christmas Markets – background story

Christmas markets are a special part of December. They started a long time ago in Europe, with one of the first in Dresden, Germany, in 1434. These markets were made to help people get ready for Christmas. Over time, they became places to enjoy food, music, and the holiday spirit. Today, Christmas markets are popular all over the world.

The markets are full of small stands, each offering something different. Some stands sell tasty food like gingerbread, roasted nuts, and warm drinks like hot chocolate and mulled wine. Others sell handmade gifts, Christmas ornaments, candles, and wooden toys. You can also find fun activities like carousels for kids or ice-skating.

Christmas markets are not just for shopping—they bring people together. Families and friends gather to enjoy the lights, decorations, and music. There are often live performances, such as carol singing or small plays about Christmas.

These markets are also important for local workers, like artists and craftspeople, who sell their handmade goods. They are a way to support small businesses and celebrate the season.

Christmas markets help us feel the joy of Christmas—sharing, kindness, and being with the people we love.

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1. Enjoy: To feel happy or have fun doing something.
2. Holiday spirit: The happy and kind feeling people have during special times like Christmas.
3. Popular: Liked by many people.
4. Stands: Small booths or tables where people sell things.
5. Tasty: Very good to eat.
6. Gingerbread: A sweet cookie or cake made with spices like ginger, often shaped like little people.
7. Roasted: Cooked with heat until brown, like nuts or chestnuts.
8. Mulled wine: Warm red wine mixed with spices, usually drunk in winter.
9. Gifts: Things you give to someone to make them happy.
10. Ornaments: Small, pretty decorations, often used on a Christmas tree.
11. Candle: A stick of wax that gives light when you burn it.
12. Toy: Something fun for children to play with.
13. Carousels: A ride with seats that go in circles, often found at fairs.
14. Ice-skating: Sliding on ice with special shoes called skates.
15. Gather: To come together in one place.
16. Performance: A show, like singing, dancing, or acting, for people to watch.
17. Carol singing: Singing happy songs about Christmas.
18. Craftspeople: People who make things by hand, like art or decorations.
19. Support: To help someone or something.
20. Celebrate: To enjoy a special time or event.
21. Christmas season: The time in December when people prepare for and celebrate Christmas.
22. Sharing: Giving something to others.
23. Kindness: Being nice and caring about others.

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Correct or incorrect?

0. People enjoy visiting Christmas markets because they are popular and full of tasty treats.

1. Carousels are wooden decorations people put on Christmas trees.
2. Many craftspeople sell handmade ornaments and toys at holiday stands.
3. Mulled wine is a cold drink served during the summer.
4. Sharing gifts and kindness is a big part of the Christmas season.
5. Ice-skating is a fun activity people can do on frozen lakes or rinks.
6. Gingerbread is a salty snack often shaped like little people.
7. Candles are used for light and decoration during the holiday season.
8. Carol singing is a type of show where people act out Christmas stories.
9. Families gather at Christmas markets to enjoy the holiday spirit together.

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1. What can you find at a Christmas market?
   a) Ornaments
   b) Mulled wine
   c) Ice-skating rinks
   d) Beaches
2. Which of these describe gingerbread?
   a) A sweet cookie
   b) Made with spices like ginger
   c) Often shaped like little people
   d) A salty snack
3. What is the holiday spirit?
   a) Being happy and kind during the holidays
   b) Buying expensive gifts
   c) Celebrating with others
   d) Feeling rushed and stressed
4. What are craftspeople known for?
   a) Making handmade items
   b) Selling machines
   c) Creating art or decorations
   d) Building carousels
5. Which of these are activities at Christmas markets?
   a) Ice-skating
   b) Carol singing
   c) Playing beach volleyball
   d) Riding carousels
6. What can candles be used for?
   a) Light
   b) Decoration
   c) Heating food
   d) Making toys
7. What does it mean to support someone?
   a) To help them
   b) To ignore their needs
   c) To encourage them
   d) To give them gifts
8. What is sharing?
   a) Giving something to others
   b) Keeping everything to yourself
   c) Being generous
   d) Dividing something between people
9. What are common gifts at Christmas markets?
   a) Handmade toys
   b) Fresh vegetables
   c) Jewelry
   d) Ornaments
10. What do people do in carol singing?
    a) Sing happy Christmas songs
    b) Dance on stage
    c) Perform plays about Christmas
    d) Sing in groups together

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Vocabulary – find words defined in text

1. _______________To feel happy or have fun doing something.
2. _______________The happy and kind feeling people have during special times like Christmas.
3. _______________Liked by many people.
4. _______________Small booths or tables where people sell things.
5. _______________Very good to eat.
6. _______________A sweet cookie or cake made with spices like ginger, often shaped like little people.
7. _______________Cooked with heat until brown, like nuts or chestnuts.
8. _______________Warm red wine mixed with spices, usually drunk in winter.
9. _______________Things you give to someone to make them happy.
10. _______________Small, pretty decorations, often used on a Christmas tree.
11. _______________A stick of wax that gives light when you burn it.
12. _______________Something fun for children to play with.
13. _______________A ride with seats that go in circles, often found at fairs.
14. _______________Sliding on ice with special shoes called skates.
15. _______________To come together in one place.
16. _______________A show, like singing, dancing, or acting, for people to watch.
17. _______________Singing happy songs about Christmas.
18. _______________People who make things by hand, like art or decorations.
19. _______________To help someone or something.
20. _______________To enjoy a special time or event.
21. _______________The time in December when people prepare for and celebrate Christmas.
22. _______________Giving something to others.
23. _______________Being nice and caring about others.

061224

celebrating the importance of Angkor

You work at a *****hotel in Siem Reap. You have to answer an email requesting information on the >4th Angkor Appreciaton Festival<.
You can use these pieces of information given below.

Imagine you’d have to answer the email, max 100 words, what would the email be like?
______________________
The 4th Angkor Appreciation Festival will be held from December 14 to 16, 2024, to celebrate the importance of Angkor. This festival marks the anniversary of Angkor becoming a UNESCO World Heritage site and honors the kings, ancestors, and people who have worked to protect and preserve Angkor.

During the festival, there will be religious ceremonies, cultural performances, and exhibitions. These activities focus on the efforts of the APSARA Authority, which helps restore and care for the Angkor temples. Visitors will be able to see and learn about the ongoing conservation work at the temples. The festival is also a chance to learn about the cultural history of Angkor and its importance to Cambodia.

– – – – – – – – – – – – – – – – – – – –

The event encourages people to remember how important Angkor is, both to the past and to the future. It reminds everyone to continue protecting this treasure for future generations. This celebration is a special time to appreciate the beauty and history of Angkor and to show respect for those who have worked hard to keep it safe.

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Some definitions (paragraph 1 and 2):

• Celebrate: To do something special to show happiness about an event or achievement.
• Anniversary: The yearly celebration of a special event or date.
• To honor: To show respect or admiration for someone or something.
• Ancestors: People from your family who lived long ago, like grandparents or great-grandparents.
• Protect: To keep something safe from harm or danger.
• Performances: Shows or acts that are done for an audience, like plays, dances, or music.
• Exhibitions: Displays or shows of art, objects, or information, usually for people to look at and learn about.
• To focus: To pay close attention to something, or to make it the main point of interest.
• Restore: To fix something and make it like new again, especially something old.
• Importance: The quality of being valuable or needed; something that matters a lot.

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The event _____________ people to remember how important Angkor is, both to the past and to the future. It ______________ everyone to continue _____________ this treasure for future generations. This celebration is a special time to _____________ the beauty and history of Angkor and to show ______________ for those who have worked hard to keep it _____________.

FILL IN:

• Safe: Not in danger; protected from harm.
• Appreciate: To feel thankful or to recognize something as good or important.
• Protecting: To keep something safe from harm or danger.
• Encourages (3rd person): To give support or confidence to someone to do something.
• Reminds (3rd person): To make someone remember something.
• Respect: To treat someone or something with care and admiration.

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Here are 10 sentences based, with 5 of them being incorrect – which?

1. The festival will feature sports competitions and races.
2. Visitors can learn about the conservation efforts at Angkor’s temples.
3. The 4th Angkor Appreciation Festival will take place from December 14 to 16, 2024.
4. The festival is only for Cambodians, and tourists are not allowed to attend.
5. The APSARA Authority helps restore and protect the Angkor temples.
6. The main focus of the festival is on Angkor’s future development plans.
7. The event will feature cultural performances and religious ceremonies.
8. There will be a large parade through the streets of Siem Reap during the festival.
9. The festival honors the ancestors and kings who contributed to the Angkor temples.
10. The festival is held every year to celebrate Angkor’listing as a UNESCO World Heritage site.

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Here are 10 multiple-choice questions based on the text, more than 1 answer may be correct:

1. When will the 4th Angkor Appreciation Festival take place?
   a) December 10 to 12, 2024
   b) December 14 to 16, 2024
   c) January 14 to 16, 2024
   d) December 1 to 3, 2024
2. What is the main purpose of the Angkor Appreciation Festival?
   a) To honor the kings and ancestors
   b) To celebrate Angkor’s UNESCO World Heritage listing
   c) To focus on modern development of Angkor
   d) To raise money for temple restoration
3. What activities are included in the festival?
   a) Cultural performances
   b) Religious ceremonies
   c) Sports competitions
   d) Exhibitions on conservation
4. Who is responsible for the restoration of the Angkor temples?
   a) The Cambodian government
   b) The APSARA Authority
   c) UNESCO
   d) The local community
5. What will visitors learn about during the festival?
   a) Conservation efforts at Angkor
   b) The history of the Khmer Empire
   c) Modern technology used at Angkor
   d) Restoration work at the temples
6. How often is the Angkor Appreciation Festival held?
   a) Every two years
   b) Annually
   c) Every five years
   d) Only once
7. Which of the following is part of the festival’program?
   a) Community parades
   b) Cultural exhibitions
   c) Art performances
   d) Sports tournaments
8. What is the festival’s main goal?
   a) To raise awareness about Angkor’s history
   b) To encourage tourism to Angkor
   c) To celebrate the achievements of APSARA Authority
   d) To help with temple restoration funding
9. What kind of heritage does the festival celebrate?
   a) Angkor’s cultural and historical importance
   b) Modern Cambodian art
   c) The history of Cambodia’s kings
   d) The significance of UNESCO World Heritage
10. What kind of performances can visitors expect at the festival?
    a) Traditional dances
    b) Religious ceremonies
    c) Music and art shows
    d) Sports events

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041224

countryside rocks

You work at the frontdesk of a ***** resort in Siem Reap.
A group of guests asks you for a recommendation to experience the ‚real life‘ in the countryside this coming Saturday.
You recommend Bakong village

Rice Harvesting Festival in Bakong Village – December 7, 2025

In three days, on December 7, 2025, Bakong village near Siem Reap will __________ the rice harvesting season. This special day invites __________ to join local farmers in the rice fields and experience the traditional way of cutting and __________ rice by hand. Villagers will teach guests how rice is harvested using simple tools like sickles.

After working in the fields, everyone can enjoy delicious local food made from fresh rice. Visitors will see how Khmer __________ are cooked and can taste sticky rice desserts, curries, and other treats.

The celebration will also include traditional music and dance. Beautiful Apsara dancers and cheerful folk __________ by children will tell the story of the rice harvest.

Workshops will show how rice __________ is used to make mats and baskets. Guests can try making their own handicrafts and take home a small souvenir.

The festival is a __________ way to experience Cambodian culture and daily life. It is a time for locals and visitors to come together, celebrate the harvest, and enjoy the beauty of the __________. Don’t miss this wonderful event in Bakong village!

FILL IN: straw – celebrate – countryside – performances – bundling – dishes – joyful – visitors

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Vocabulary

0.Celebrate: To do something special and have fun for a happy occasion.

1. To Experience: To try something and learn what it feels like.
2. Harvest: The time when farmers collect crops like rice or vegetables from the fields.
3. Sickle: A tool with a curved blade used to cut plants like rice or grass.
4. Delicious: Very tasty and enjoyable to eat.
5. Treats: Special foods or snacks that are sweet or nice to eat.
6. Cheerful: Feeling happy and full of joy.
7. Performance: A show with dancing, singing, or acting for people to watch.
8. Basket: A container made from woven materials like straw, used to carry things.
9. Locals: People who live in a specific area or village.
10. Event: A planned activity or gathering for people to enjoy together.

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10 sentences, with 4 incorrect ones in random order

1. Visitors will learn how to harvest rice using traditional tools like sickles.
2. After working in the fields, guests will taste fresh seafood from the local river.
3. The celebration includes traditional music, dancing, and handicraft workshops.
4. The festival takes place in the bustling city of Siem Reap.
5. Cheerful children will perform folk dances for the guests.
6. Visitors can make their own baskets from rice straw during the workshops.
7. The event is mainly about exploring ancient temples.
8. Local cooks will prepare delicious Khmer dishes for everyone to enjoy.
9. Guests will join farmers in the fields to cut rice stalks by hand.
10. The rice is harvested in the summer heat.

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Here are 10 multiple-choice questions, more than one answer may be correct:

1. What activities will visitors participate in during the rice harvest festival?
   a) Learning to harvest rice by hand
   b) Watching a cooking show
   c) Cutting rice stalks with a sickle
   d) Swimming in the river
2. What will visitors taste at the event?
   a) Fresh seafood from the river
   b) Sticky rice desserts
   c) Local Khmer dishes
   d) Ice cream and cakes
3. Where does the rice harvesting festival take place?
   a) In Bakong village
   b) In Siem Reap city
   c) In the countryside
   d) In Phnom Penh
4. What type of performances will be featured during the festival?
   a) Apsara dance
   b) Folk dances by children
   c) Modern dance performances
   d) Traditional music and singing
5. What materials will visitors use in the workshops?
   a) Rice straw
   b) Bamboo
   c) Plastic and metal
   d) Wood and fabric
6. What can visitors do at the workshops?
   a) Learn to harvest rice
   b) Make baskets
   c) Cook Khmer dishes
   d) Create handicrafts from rice straw
7. What is the main focus of the rice harvest festival?
   a) Exploring ancient temples
   b) Learning about rice harvesting
   c) Celebrating the harvest season
   d) Watching modern dance performances
8. What will visitors learn about during the festival?
   a) Khmer history
   b) Traditional rice harvesting techniques
   c) Making modern crafts
   d) Cooking traditional dishes
9. When does the rice harvesting festival take place?
   a) In December
   b) In summer
   c) In the spring
   d) In the winter
10. What will be the atmosphere like during the rice harvest festival?
    a) Quiet and peaceful
    b) Energetic and joyful
    c) Relaxing and calm
    d) Busy and crowded

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What do the messed up words stand for, find them in the text.

Which 3 words are we looking for?

041224

making a guest happy

You work at the frontdesk of a *****hotel in Siem Reap.
An American guest is about to check in. You welcome him/her with ‚Happy Thanksgiving‘.

You’ve made the guest happy, he/she didn’t expect that.

_______________________________________

DIALOGUE

As the guest approaches the front desk, I greet him warmly with a smile:

„Good afternoon, sir! Happy Thanksgiving! We’re so glad to have you here at our hotel. I hope you’re having a wonderful time in Siem Reap.“

The guest looks pleasantly surprised, a smile spreading across his face.

„Wow, I didn’t expect that! Thank you so much for the warm welcome. That’s a nice touch,“ he responds.

I continue, „It’s our pleasure! We want to make sure you feel at home here. If there’s anything you need, please don’t hesitate to ask.“

His eyes light up with appreciation as he checks in, and it’s clear he’s already having a better experience than expected, feeling welcomed not just by the hotel but by the thoughtful gesture on a holiday far from home.

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Some information on Thanksgiving

Thanksgiving is a holiday celebrated in the United States on the fourth Thursday of November every year. It is a time for people to come together with their families and friends to give thanks for the good things in their lives. The holiday started many years ago, in 1621, when the Pilgrims and Native Americans shared a meal to celebrate their good harvest.

On Thanksgiving, families usually gather to have a big meal. The most common food is turkey, but people also eat stuffing, mashed potatoes, cranberry sauce, and pumpkin pie. It’s a day to show gratitude and spend time with loved ones. Many people also watch parades on TV or sports like American football.

In addition to spending time with family, Thanksgiving is a time when people help others. Many charities provide meals to those who don’t have enough to eat. Overall, Thanksgiving is a time for reflection, gratitude, and sharing good moments with the people we care about. It is a special holiday that brings people together.

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Find the word defined in the ‚Some information on Thanksgiving‘ text:

• _______Feeling thankful for something good that has happened or for something someone has done for you.
• ______To do something special to show happiness or appreciation, often for an important event or holiday.
• ________A small, red fruit that is often used in sauces or drinks.
• _______Thinking about something, especially to understand it better or remember it.
• ________Food that is squished or mashed into small pieces, like mashed potatoes.
• __________The time when crops are collected from the fields, or the crops themselves.
• ________A large bird that is commonly eaten, especially at Thanksgiving.
• _________Organizations that help people who are in need, often by giving food, money, or other support.
• _________A mixture of food, like bread and spices, that is often cooked inside a turkey.
• ________A large, round orange fruit that is used in many foods, especially pies.
• ________To give part of what you have to someone else.

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Here are 10 statements based on the text, with correct and incorrect statements –

which are correct?

1. Thanksgiving is celebrated on the first Thursday of November.
2. The Pilgrims and Native Americans shared a meal to celebrate Thanksgiving in 1621.
3. On Thanksgiving, people usually eat pizza and hamburgers.
4. The holiday is about giving thanks for good things in life.
5. People usually spend Thanksgiving alone without family or friends.
6. The main food on Thanksgiving is turkey.
7. Thanksgiving is only celebrated in the United States.
8. Charities help by providing meals to those in need during Thanksgiving.
9. People often celebrate Thanksgiving by watching basketball.
10. People reflect on their lives and feel gratitude during Thanksgiving.

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Here are the 10 multiple-choice questions based on the Thanksgiving text, more than one answer may be correct:

1. When is Thanksgiving celebrated?
   A) The first Thursday of November
   B) The second Thursday of November
   C) The fourth Thursday of November
   D) The first Wednesday of November
2. Who shared a meal to celebrate Thanksgiving in 1621?
   A) The Pilgrims and Native Americans
   B) The Pilgrims and British
   C) Native Americans and Africans
   D) Native Americans and Europeans
3. What is the most common food eaten on Thanksgiving?
   A) Chicken
   B) Turkey
   C) Fish
   D) Beef
4. What other foods are commonly eaten on Thanksgiving?
   A) Stuffing
   B) Mashed potatoes
   C) Pizza
   D) Cranberry sauce
5. What do people usually do on Thanksgiving besides eating?
   A) Watch parades
   B) Watch sports like American football
   C) Go on a vacation
   D) Attend a concert
6. What is one of the main purposes of Thanksgiving?
   A) To travel
   B) To give thanks for the good things in life
   C) To buy gifts for others
   D) To decorate homes
7. Which of the following is NOT typically part of a Thanksgiving meal?
   A) Turkey
   B) Pumpkin pie
   C) Ice cream
   D) Mashed potatoes
8. What is a common activity during Thanksgiving aside from the meal?
   A) Watching movies
   B) Reflecting on life
   C) Shopping for Black Friday deals
   D) Playing video games
9. How do many people help others on Thanksgiving?
   A) By giving them presents
   B) By providing meals to those in need
   C) By visiting hospitals
   D) By donating money to charities
10. What is Thanksgiving mainly a time for?
    A) Reflection and gratitude
    B) Resting at home
    C) Celebrating birthdays
    D) Spending time with loved ones

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Complete the sentences:

1. Thanksgiving is a __________ celebrated in the United States.
2. It is a time for people to come together with their families and __________.
3. The holiday started in __________, when the Pilgrims and Native Americans shared a meal.
4. On Thanksgiving, families usually gather to have a big __________.
5. The most common __________ eaten on Thanksgiving is turkey.
6. People also eat stuffing, mashed potatoes, cranberry __________, and pumpkin pie.
7. It’s a day to show __________ and spend time with loved ones.
8. Many people watch __________ on TV or sports like American football.
9. Many __________ provide meals to those who don’t have enough to eat.
10. Thanksgiving is a time for __________, gratitude, and sharing good moments.

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Which phrase are we looking for?
Find the word in the text.

Mixologist versus bartender.
As I learned a new word today – MIXOLOGIST – I immersed myself into the topic:

The terms bartender and mixologist describe roles in the beverage and hospitality industry, but their focus and responsibilities differ.

A bartender is primarily responsible for serving drinks efficiently and ensuring customers have a great experience. They work in various settings, from casual pubs to busy nightclubs, preparing standard cocktails, pouring beer, and serving wine or non-alcoholic beverages. Bartenders excel at multitasking, maintaining a clean bar area, and engaging with guests. Their emphasis is on speed, customer service, and keeping the bar running smoothly.

A mixologist, on the other hand, specializes in the art and craft of creating cocktails. They are drink innovators, focusing on developing unique and high-quality beverages. Mixologists experiment with flavors, ingredients, and advanced techniques, such as infusions or molecular gastronomy, to craft visually appealing and sophisticated drinks. They are often found in upscale bars, consulting on menus, or showcasing their creations in specialty events.

Key Differences:

• Bartenders prioritize efficiency, customer interaction, and operational tasks.
• Mixologists focus on creativity, drink innovation, and perfecting the cocktail experience.

While the roles overlap, mixologists bring a creative flair to cocktail-making, whereas bartenders ensure smooth service and customer satisfaction. Many professionals blend both roles, depending on the setting.

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You work at the front desk of a ***** hotel, you want to improve your service by improving your body language.
Improving your body language at the front desk helps guests feel welcome and comfortable.

1. **Stand Tall**

– Keep your back straight and stand confidently.

– Don’t slouch or lean on the desk.

2. **Smile Genuinely**

– A warm smile makes guests feel welcome.

– Smile naturally, not forced.

3. **Make Eye Contact**

– Look at guests when you talk to them.

– Don’t stare, but don’t avoid eye contact either.

4. **Use Open Hand Gestures**

– Use your hands to guide or explain things.

– Avoid crossing your arms or putting your hands in your pockets.

5. **Face the Guest**

– Turn your body toward the guest when speaking.

– Don’t turn your back or look distracted.

6. **Nod to Show Understanding**

– Nod slightly to show you are listening.

– This makes guests feel heard.

7. **Avoid Fidgeting**

– Don’t play with pens, phones, or your hair.

– Stay calm and focused.

8. **Be Polite with Your Movements**

– Move smoothly, not too fast or too slow.

– Avoid pointing with one finger—use your whole hand.

9. **Stay Relaxed**

– Keep your shoulders relaxed, not tense.

– Take a deep breath if you feel nervous.

10. **Mirror the Guest’s Mood**

– If the guest is cheerful, smile more.

– If the guest is serious, be calm and respectful.

Practicing these tips will make you look confident, friendly, and professional!

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you want to Improve your service as a front desk staff member to create an even greater guest experience for guests

You work at the front desk of a ***** hotel, and you want to Improve your service as a front desk staff member to create an even greater guest experience. Here are some simple tips:

1. **Smile and Be Friendly**

– Always greet guests with a warm smile.

– Use polite words like „Good morning,“ „Please,“ and „Thank you.“

2. **Listen Carefully**

– Pay full attention when guests are speaking.

– Repeat their request to make sure you understand it correctly.

3. **Be Quick and Efficient**

– Handle check-ins and check-outs smoothly.

– Try to solve problems or answer questions quickly.

4. **Know Your Hotel Well**

– Learn about all the hotel facilities (restaurants, spa, pool).

– Know the local attractions and give good recommendations.

5. **Be Patient and Calm**

– Stay calm, even if a guest is upset.

– Apologize if something went wrong and find a solution.

6. **Remember Guest Preferences**

– If a guest has a special request or likes something, remember it for next time.

7. **Offer Extra Help**

– Help guests with luggage or directions.

– Suggest things that will make their stay better (events, activities).

8. **Keep Your Area Neat**

– Make sure the front desk is clean and organized.

9. **Be Professional**

– Dress well and keep a positive attitude.

– Speak clearly and politely at all times.

10. **Learn More**

– Improve your English and learn common phrases in other languages.

– Attend training programs if your hotel offers them.

These small steps can make a big difference!
Guests will appreciate your effort and kindness.

prepare a leaflet for a presentation

Your GM has asked you to prepare a leaflet for a presentation of some simple ways of improving your service for guests in your ***** hotel, you come up with:

### **1. Communicate Well**
– Listen carefully to what your guests need or ask for.
– Use their names and offer ideas that fit their interests.
– Respect their culture and be polite to everyone.

### **2. Learn More**
– Stay updated about places, events, and schedules.
– Learn basic phrases in different languages to help more people.
– Take training to improve your hospitality skills.

### **3. Make Things Easy**
– Keep bookings and questions simple for guests.
– Ask for feedback and use it to improve your service.
– Use technology like apps to share maps, plans, or details easily.

### **4. Offer More**
– Work with locals to create unique experiences for your guests.
– Be ready to help in emergencies, like lost items or health issues.
– Offer eco-friendly options like tours that support the environment.

### **5. Add a Personal Touch**
– Greet guests warmly with small gestures like a drink or a thank-you note.
– Surprise them with something extra, like an upgrade or a free activity.

### **6. Keep Learning**
– Learn what’s new and popular in travel, like adventure or relaxing trips.
– Talk to others in tourism to share ideas and improve.

By being friendly, helpful, and thoughtful, you’ll make guests feel special and create great memories for them.

###############################

How to improve your service for guests in tourism:

First, good communication is very important. Listen carefully to what your guests want, use their names, and suggest activities they might enjoy. Always be polite and respect different cultures.

Second, learn as much as you can. Keep up-to-date with local events, places, and schedules. Knowing a few words in other languages can also help you communicate better. Take training to improve your skills in hospitality.

Third, make things easy for your guests. Keep bookings simple and ask for feedback to improve. Use tools like apps to share maps or plans quickly.

Next, offer more to make their stay special. Work with locals to create unique experiences and be ready to assist in emergencies, like lost items. Provide eco-friendly options to support the environment.

Adding a personal touch is also important. Greet guests warmly and surprise them with small gestures, like a free upgrade or a thank-you note.

Finally, keep learning. Stay updated on new travel trends and share ideas with others in tourism.

By being friendly, helpful, and thoughtful, you’ll make guests feel welcome and create great memories for them.

##############################

Vocabulary:

1. **Communication**: Talking or sharing information with someone.
2. **Suggest**: To give an idea or advice about what to do.
3. **Enjoy**: To feel happy or have fun doing something.
4. **Schedule**: A plan for when things will happen.
5. **Improve**: To make something better.
6. **Hospitality**: Being kind and welcoming to guests.
7. **Tools**: Things that help you do a job, like apps or maps.
8. **Share**: To give or show something to someone else.
9. **Unique**: Something special and one of a kind.
10. **Assist**: To help someone.
11. **Emergency**: A sudden problem that needs quick help, like losing something or feeling sick.
12. **Option**: A choice or different thing you can pick.
13. **Environment**: The world around us, like nature, air, and water.
14. **Gesture**: A small action to show kindness or care.
15. **Thoughtful**: Thinking about others and being kind or caring.

################################

Here are 10 sentences with one word missing – fill in:

1. Good _______ is very important when serving guests.
2. Always listen carefully to what your _______ want or need.
3. Respect different _______ and be polite to everyone.
4. Learn about local events, places, and _______ to help guests better.
5. Knowing a few _______ in other languages can make communication easier.
6. Use tools like _______ to share maps or plans with guests quickly.
7. Work with _______ people to create unique experiences for your guests.
8. Be ready to assist in emergencies, such as _______ items or health problems.
9. Greet guests warmly and surprise them with a small _______ like a thank-you note.
10. Stay updated on new _______ trends and ideas to improve your service.

################################

Here are 10 sentences, with 5 being incorrect – find them:

1. Good communication includes using the guest’s name and respecting their culture.
2. You should avoid listening to guest feedback because it is not helpful.
3. Learning basic phrases in different languages helps you connect with guests.
4. Keeping bookings and questions complicated makes the service more professional.
5. Using tools like apps can help share maps and plans quickly with guests.
6. Guests do not appreciate small gestures like thank-you notes or upgrades.
7. It is helpful to work with locals to create unique and eco-friendly experiences.
8. Offering eco-friendly tours is unnecessary because guests only care about luxury.
9. Staying updated on new travel trends helps improve your service.
10. Always be polite and respectful, no matter where the guest comes from.

################################

Here are 12 multiple-choice questions based on the text, each with 4 possible answers. More than one answer may be correct:


1. **What is important for good communication with guests?**
a) Listening carefully
b) Using their names
c) Ignoring their needs
d) Respecting their culture

2. **How can you improve your knowledge for better service?**
a) Learn about local events and places
b) Take training in hospitality
c) Stay away from learning new skills
d) Learn basic phrases in other languages

3. **What can make bookings easier for guests?**
a) Complicated forms
b) Simple booking processes
c) Using helpful apps
d) Asking for feedback

4. **Why is feedback from guests useful?**
a) It helps improve services
b) It should be ignored
c) It gives insight into what guests like
d) It is only for decoration

5. **How can you use technology to help guests?**
a) Share maps using apps
b) Send information quickly
c) Avoid using any technology
d) Use apps for detailed plans

6. **What should you do during emergencies?**
a) Stay calm
b) Assist with lost items
c) Ignore the guest’s needs
d) Help with health issues

7. **Why should you work with local people?**
a) To offer unique experiences
b) To support the community
c) To create eco-friendly tours
d) To avoid involving outsiders

8. **What small gestures can make guests feel special?**
a) A warm greeting
b) Offering a free activity
c) Ignoring them
d) Writing a thank-you note

9. **How can eco-friendly tours benefit tourism?**
a) They support the environment
b) Guests enjoy learning about nature
c) They make tourism more sustainable
d) They waste time and money

10. **What are the benefits of staying updated on travel trends?**
a) It helps improve your service
b) It keeps your knowledge fresh
c) It is unnecessary in tourism
d) It helps you attract more guests

11. **What attitude should you always have toward guests?**
a) Polite
b) Friendly
c) Rude
d) Respectful

12. **What can help make the guest’s visit special?**
a) Complicated plans
b) Personal touches like upgrades
c) Being attentive to their needs
d) Ignoring their feedback

################################

Which words are we looking for?

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